Grupo Piñero consolidates the digitalization of back office processes

• The company, in collaboration with Eisisoft, has launched the Bserve project through which it has digitalized the back office operations in all Bahia Principe Hotels & Resorts establishments in Spain, Mexico and Jamaica, and is currently implementing it in the Dominican Republic.

• With this platform, Grupo Piñero's hotel chain has reduced incident resolution times by 93% and eliminated the use of paper in the processes of its hotels in the Canary Islands.

• The project, in line with the company's strategy, which establishes innovation as one of its strategic pillars, materializes its commitment to improving its clients' experience through pioneering global projects and boosting digitalization.

Palma, July 27, 2022.- Grupo Piñero consolidates the digitalization of back office processes in all its Bahia Principe Hotels & Resorts establishments in Spain, Mexico and Jamaica, which is currently being implemented in the Dominican Republic. Thus, the company, in collaboration with Eisisoft, has launched the Bserve project, which involves the real-time digitalization of back office operations. 

With this project, Grupo Piñero's hotel chain unifies back office processes in a single platform and digitalizes actions such as maintenance notices, housekeeping, reception and regulatory hygiene/sanitary records, thus optimizing operations, standards and quality of services, reducing costs and paper consumption.

In this way, the company will have real-time information on processes, facilitating their analysis and verification and, consequently, improving their speed and effectiveness. In this regard, by way of example, since the implementation of the tool in establishments in the Canary Islands, the time required to resolve incidents and breakdowns has been reduced by 93% thanks to the digitalization of this process. The platform also makes it possible to eliminate paper consumption in these procedures, saving more than one ton of paper per year. This data can be compiled on an aggregate level once the implementation has been completed in all of the company's establishments.

In the words of Mateo Ramón, Chief Information Officer (CIO), “This project, in collaboration with Eisisoft, demonstrates our commitment to innovation for the constant improvement of our business, enhancing digitalization and implementing pioneering projects to ensure operational excellence. As evidenced by the first few months of operation, this platform has enabled us to save costs, reduce paper consumption and improve process effectiveness.” 

He added, “The tool is already operational in all our Bahia Principe hotels in Spain, Mexico and Jamaica and we are currently implementing and developing it in the Dominican Republic. We expect to complete the operation in October.”

Driving innovation to ensure operational excellence

Grupo Piñero continues to drive innovation to improve the quality of its services and guarantee client satisfaction through the implementation of pioneering global projects and by boosting digitalization. With this project, the company has a tool that will allow the optimization of operations through functionalities such as the distribution and assignment of tasks, the monitoring of incidents and the improvement of resolution times thanks to real-time information or by anticipating the points of opportunity or improvement of the hotel.